Terms and conditions

TERMS & CONDITIONS

Cruise-Croatia is a division of The Beyond Travel Group and  as such is fully accredited with the AFTA Travel Accreditation Scheme (ATAS) and is a member of the Council of Australian Tour Operators (CATO – member TO1039) and Australian Federation of Travel Agents (AFTA)

VALIDITY, PRICES & GST

All prices stated on this website are in AUD. Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in supplier costs outside the control of Beyond Travel. However, no surcharges will apply once final payment has been received. Most overseas products featured in the website are exempt from the Goods and Services Tax. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc

DISCOVER MORE TRAVEL VOUCHERS

Bonus Discover More Travel Vouchers are a great way to add value to your holiday.

They are offered on select products (tours & cruises etc.) when you book and deposit and/or pay in full by the dates outlined in our brochures and on our website promotions. These dates and terms are also outlined on your quote or invoice. The value of the voucher varies by tour/product, as outlined on the webpages, in the brochures and on your quote or invoice.

Travel Voucher Validity:
We aim to make redemption as easy for you as possible!

You can redeem your Discover More Travel voucher against ANY additional Beyond Travel service as featured in ANY of  our SIX Beyond Travel brochures and on our FIVE Beyond Travel websites:

Cruise CroatiaCruise RussiaBeyond TravelIndia & BeyondSri Lanka & Beyond

Note expiry dates:

Redemption of the 2019 Discover More Travel Vouchers expire 29 December 2019.

Redemption of the 2020 Discover More Travel Vouchers expire 29 December 2020.

All additional services and any outstanding payments must be finalised before your travel voucher expires.

However your travel can be up to a year after the expiry date of your travel voucher. Remember you must book and confirm all services prior to the expiry of your travel voucher.

Discover More Travel Vouchers are not combinable with any other offer unless advised otherwise, and are invalid if the tour or cruise for which they were issued is cancelled.

Not Able To Use Your Travel Voucher?

No problem! You can transfer your travel voucher to your friends and family before the expiry date.

To do this please email info@beyondtravel.com.au, just quote your booking reference and ask to transfer your voucher.

We just need to send a quick form for you to complete along with the additional terms to prevent any fraud or “double dipping”.

Remember be sure to send any transfer request before your voucher expires as transfers are not possible after the travel voucher expiry date.

Discover More Travel Vouchers have no cash value and no refunds will be issued for any unused amounts.

Cant find what you need?

We understand you might not be able to find a suitable additional service in our destinations – Just let us know, we welcome your questions and will be happy to consider extending redemption to other travel services or destinations not featured in our brochures or on our websites, such as: Additional hotels, stopovers in Asia and the Middle East and even air tickets in select destinations.

Be assured we will do our best to assist you, although redemption against services not featured on our websites or in our brochures is not guaranteed and may not always be possible. This service is at our discretion and offered on a request basis only.

Single Traveller Offers:

Single travellers generally receive 50% of the per couple voucher amount unless otherwise specified (we give more when we can!).

BOOKINGS

All bookings are subject to our confirmation and are on request until a deposit is received. It is advised not to lock in other arrangements such as flights and hotels until this confirmation is received in writing from us.

DEPOSITS & BALANCE DUE

To secure a cruise booking, a non-refundable deposit of 25% (unless otherwise specified at time of booking) of the cruise price will be required.

The final balance is due 60 days prior to cruise departure. If full payment is not received on time, the booking may be treated as cancelled and subject to applicable cancellation fees.

PAYMENT

Payment may be made by:

  1. Direct deposit
  2. Money Transfer (Western Union)
  3. Credit Card (Manual Process, Fees apply – see below)
  4. Online via Paypal (using your PayPal account or via major credit cards fee free)

Credit card Fees:

Visa, MasterCard, American Express. A merchant fee of 1.6% will be charged for payments by MasterCard, 2.1% for Visa and 2.7% for American Express. Credit card fees inclusive of GST. There is NO fee for credit card payments made via the Paypal on-line system.

Direct Deposit:

Please transfer payment to the following bank accounts and scan or email the transaction record along with your booking reference number to info@beyondtravel.com.au:

Australia CBA – Clarence & King Street Branch, Sydney

BSB: 062-032 Account: 1016 8338

Account Name: Beyond Travel Group Pty Ltd Client Account

New Zealand ANZ – 15 Mercari Way, Auckland

BSB: 010-277 Account: 0157342-00

Account Name: Beyond Travel Group Pty Ltd

Travel agents:   

Australia Only:

Paymentgate (code: AARU)

Australia & New Zealand:

Enett (code: 200262) – Australia

Enett (code: 300478) – New Zealand

Western Union:

Details are outlines on your invoice.

SERVICE FEES, CANCELLATIONS & REFUNDS

Amendments: Beyond Travel will not charge a service fee on your first amendment  however usual cancelation charges and supplier charges will be passed on; further amendments may incur a service fee of $55, inclusive of GST.

Please note: major changes such as changing a ship or tour type, are considered cancelations – that is we must cancel the original service to re-book a new one. In these instances the usual cancelation charges will apply.

Cancellations: cancellations must be received in writing. Prior to commencement of the cancelled service, the following penalties inclusive of GST will apply, unless otherwise advised:

61+ days Loss of deposit

60–46 days 50% fee

45–0 days 100% fee

Note: free cancellation (within 7 days) does not apply to online bookings or cruises with last cabin availability.

Refunds: no refund is available for cancellations once travel arrangements have commenced or “no-shows” due to personal negligence or choice. Beyond Travel does not authorise any overseas supplier or hotel to promise refunds on our behalf. All claims for refunds or reimbursements must be received in writing within 3 weeks from the date the service was provided.

Above payment, service and cancellation fees are inclusive of GST.

EARLY BIRD DISCOUNTS

Discounts apply to bookings either deposited or paid in full by the dates indicated. Savings amounts will vary by cabin type and season. Featured savings are total per couple; great value early bird discounts are also available for solo travellers. Please contact Beyond Travel for further details.

CRUISE CANCELLATION

GUARANTEED CRUISES ON SMALL SHIPS BEING CONSTRUCTED FOR THE FOLLOWING YEAR – Where a cruise is offered on a vessel currently under construction for the following season it is the intention of Beyond Travel and its principals to supply the cruise on the vessel as advertised. In the unlikely event that the cruise is cancelled due to issues surrounding the construction of the new vessel or otherwise out of the reasonable control of Beyond Travel, every passenger who has paid either a deposit or full payment will be offered a suitable alternative or Beyond Travel shall refund the full amount of the fare received.

SHIP & ITINERARY CHANGES

Beyond Travel and its principals will do everything possible to make sure your holiday goes according to plan; however, sometimes an unforeseen event occurs to cause changes to itinerary or vessel. Beyond Travel will notify you of these changes as soon as possible.

MOORING

Many of Croatia’s historic harbours, especially on the islands, are small and cruising in Croatia has grown in popularity over the past ten years. As such it is not unusual for two or more ships to moor alongside each other at a berth, particularly in busy ports where mooring spaces are at a premium. On occasion, your cruise ship may be moored alongside a number of other vessels when embarking on disembarking. The view from your cabin window may also be blocked when there is another ship alongside.

CYCLING DIFFICULTY LEVELS

Level 1: generally flat

Level 2: flat with some small hills to climb

Level 3: mixture of flat and hilly sections

Level 4: mainly hills, upto 400 metres in elevation

Level 5: very hilly with steep climbs (upto 600 metres in elevation) and fast downhill sections

All routes contain paved or gravel road surfaces.

DOCUMENTATION

Cruise documents are normally forwarded to you or your travel agent approximately 3-4 weeks before the commencement of your cruise. If you are departing Australia or New Zealand more than 4 weeks before joining your cruise, please advise Beyond Travel or your travel agent at the time of booking.

PASSPORTS & VISAS

All passengers must hold a current passport which must be valid for at least six months after your entry into a foreign country. It is the responsibility of the individual to obtain the required visas prior to departure. Failure to do so which results in the need to cancel travel arrangements will incur normal cancellation penalties.

TRAVEL INSURANCE

We strongly recommend you purchase appropriate international travel insurance at the time you pay deposit. Cancellation and refund conditions are strictly enforced; therefore, we recommend that you carry comprehensive travel insurance which covers cancellation due to unforeseen circumstances or those beyond your control. Ask your travel agent or Beyond Travel consultant for a choice of policies.

RESPONSIBILITY

Beyond Travel Group Pty Ltd, trading as Beyond Travel, is an intermediary and acts only in the capacity of agent for the passengers in all matters of transportation, tour and cruise operations and other services. All receipts, tickets or vouchers are issued subject to the terms and conditions under which services are provided. To the fullest extent permitted by law. Beyond Travel assumes no responsibility for loss, injury, accident, delay, damage or irregularity that may be caused to person or property, however caused or arising during any tour under its management, sponsorship or procurement. Travellers acknowledge that reasonable changes may be made, and it is the responsibility of the passengers to make sure that they are in possession of the proper travel documents. The issuance and acceptance of receipts, tickets, or vouchers shall be deemed consent to the above conditions. If Beyond Travel’s services are not supplied to a consumer, its liability is limited to the re-supply of the services or payment of the cost of having those services resupplied. Nothing in this document is intended to limit or waive any applicable consumer guarantee under the Australian Consumer Law with respect to the provision of services with due care and skill, within a reasonable time (if no time is set) and that they be fit for any specified purpose.

PRIVACY POLICY

Beyond Travel is committed to applying the principles of the Privacy Act as set out by the Office of the Australian Information Commissioner, in being transparent about how we handle your personal information and its protection. The personal information that you provide is necessary for us to make your travel arrangements and associated activities. This may include sharing passport details with overseas operators, who in turn may share details with government agencies. A few examples where we may be required to provide passport details include international air tickets, cruises and European rail tickets. The information provided is kept in our in-house reservation system server located in our office and is protected by the latest security system which  is reviewed and updated regularly. Information provided via our website is not kept by the web host but is directed in to the reservation system.

Beyond Travel will not use your personal details for any other purpose (unless authorised by you) or give them to any other party not involved with your travel arrangements.